How we rank

Eight criteria, weighted for high-roller play. Same formula every operator, every review.

AC
Annabel Cavendish
Editor in Chief · Reviewed 14 May 2026

The criteria and their weights

Our scoring is built for the bet size and play patterns of high-stakes casino customers, not for grinders chasing wagering requirements. That bias is reflected in the weights:

CriterionWeight
Vip Programme25%
Withdrawal Speed20%
Game Variety15%
Live Dealer15%
Payments10%
Bonus5%
Mobile5%
Support5%

VIP programme and withdrawal speed together account for 45% of the score. Bonus and mobile are 5% each because for the customer we have in mind they are nice-to-haves, not deal-breakers.

Why these weights

A high-roller customer cares about three things in this order:

  1. Can I get my money out fast when I want it. If the answer is "five business days, three documents, and a phone call", we drop the score regardless of how good the games are.
  2. Does the VIP relationship actually deliver. A real VIP programme means a host who replies, weekly comps that show up, fast-track KYC, and the operator absorbing your variance during bad streaks.
  3. Is the floor catalogue deep enough. A 200-game catalogue with three live tables is fine for a casual player. For someone playing 500 GBP a hand for hours, we want hundreds of live tables and a full Evolution and Pragmatic catalogue.

What we do not score

We do not score on logo design, app aesthetics, or "user experience" beyond functional points like deposit time and withdrawal flow. Those things matter to product teams. They do not move the needle on whether a customer wins or loses or gets paid.

Manual test methodology

Every review is based on a hands-on test of the operator: account creation, deposit, at least one withdrawal cycle, customer support contact, and at least an hour of live-dealer play. The test log on each review page records exactly what we did and when.

What we do not test

We do not test at every operator at their maximum stake. Withdrawal-speed scores for the highest tier are derived from operator-published limits and player-reported data from public forums and Reddit threads, not from us individually wiring 50,000 GBP through every brand.