Responsible Gambling Policy

Staying in control

We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.

Please email or call our customer support team if you want to:

• Discuss your gambling

• Ask about Reality Checks

• Place deposit limits on your account

• Take a Time Out

• Temporarily or permanently exclude yourself from our Service

Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.

Problem Gambling

If you feel that gambling may be taking over your (or someone else's) life, ask yourself the following questions:

1. Do you stay away from work, college or school to gamble?

2. Do you hide the amount you gamble from friends or family?

3. Do you gamble to escape boredom or unhappiness?

4. Have family or friends ever criticised your gambling?

5. Have you ever lied to cover up the amount of time or money you have spent on gambling?

6. After losing, do you feel you have to win back your losses as soon as possible?

7. Do you gamble until your last penny is gone?

8. Have you lied, stolen or borrowed to get money for gambling or to pay a gambling debt?

9. Do arguments, frustrations, anger or disappointments make you want to gamble?

10. Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions above the more likely it is that you have a serious gambling problem. To speak to someone about this please call GamCare on 0808 8020 133 or visit their website at www.gamcare.org.uk.

Things to Remember

Whilst the majority of people gamble within their financial means for some it can become a problem. It may help you to remember the following points:

1. Gambling should be seen as entertainment and not as a way of making money.

2. Avoid chasing losses.

3. Only gamble what you can afford to lose.

4. Keep a track on the time you spend gambling and the amount of money you spend.

5. If you want to have a break from gambling or set deposit limits, you can call or email the Customer Support team for advice.

6. If you need to talk to someone about problem gambling then contact GamCare (see below).

Reality Checks

Reality Check is an additional feature introduced to assist you in managing your gameplay and is available in the "Your Account" section of the lobby. When enabling the Reality Check feature you acknowledge that Grace Media Gibraltar is not required to close or self-exclude your account or prevent you from using our services as a result of you using the feature.

Reality Check reminders will appear during your current game after the set time period selected by you. You will then be given the opportunity to continue playing or review your account history.

Setting Deposit Limits

We understand that some customers like to be able to set a limit on the amount they can deposit into their account over a certain time period. The deposit limit facility allows you to limit the amount of money that you are able to deposit into your account either daily, weekly or monthly.

These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request.

Taking Time Out

If you feel that your gambling is in control but would like to take a break, then a time out period may help you. A time out period is a minimum of 24 hours and a maximum of six weeks and is set by you.

Self-Exclusion

If you feel that you would like to prevent yourself from gambling completely, then total self-exclusion is available. A player may request self-exclusion by contacting our Customer Service team via email or telephone. By self-excluding, you will be unable to access your account for a specified period between six months and five years.

GamCare

GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 or by visiting www.gamcare.org.uk.

Parental Controls

There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet. These include Net Nanny (www.netnanny.com), CYBERsitter (www.cybersitter.com), Gamblock (www.gamblock.com) and Betfilter (www.betfilter.com).