Mayfair Casino Terms and Conditions
TERMS & CONDITIONS
These Terms and Conditions are effective from 00:00 GMT on 20th September 2018 and supersede all previous terms and conditions.
- YOUR USE OF THIS WEBSITE MEANS THAT YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS WHICH ARE LEGALLY BINDING.
- IF YOU DO NOT AGREE TO BE BOUND BY THEM, YOU SHOULD EXIT THE WEBSITE IMMEDIATELY.
- PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SERVICE.
- FOR THE AVOIDANCE OF DOUBT, THESE TERMS AND CONDITIONS APPLY TO BOTH REAL MONEY PLAY AND (WHERE RELEVANT) ANY FREE-PLAY FUNCTIONALITY ON THE WEBSITE.
- IF YOU HAVE ANY QUESTIONS CONCERNING THESE TERMS, THEN PLEASE CONTACT CUSTOMER SERVICES
2.USE OF THE SERVICE
2.1 You agree to use the Service solely and exclusively for your personal use for recreational and entertainment purposes only and not for any commercial or other operations nor on behalf of any person or organisation.2.2 To use the Service You must create an account with us (your “Account”). By using and/ or by registering an account, you fully agree to be bound by these Terms and Conditions.2.3 By using the Service You confirm that You are of sound mind and You are capable of taking responsibility for Your own actions.
3.CHANGES TO THE TERMS AND CONDITIONS
3.1 We reserve the right to change, modify and update these Terms and Conditions at any time. We will use our reasonable endeavours to ensure that any material changes will be notified to You by email or by a notice on the Website before such change comes into effect.3.2 Any changes to these Terms and Conditions will also be published within the lobby of the Website, and can be tracked by version date provided at the bottom of these terms. Whilst we will try to use all reasonable endeavours to notify You of any material changes to the Terms and Conditions, it will remain your sole responsibility to ensure you are aware of the current Terms and Conditions.3.3 Your continued use of the Service after the date on which the Terms and Conditions are stated to come into effect will be deemed to be Your binding acceptance of the revised Terms and Conditions whether or not You have had notice of, or have read, the revised Terms and Conditions.3.4 No customer services operative has the power to amend these Terms and Conditions.
4.REGISTERING AN ACCOUNT
4.1 The registration process consists of two stages as follows:
(a)Lite Registration – by successfully completing the registration process (including registering your username, email address, password, postal address and telephone number), you will be eligible to access the Service for “Free to Play” purposes only.(b)Full Registration - by successfully completing the full registration process and making a monetary deposit, you will be eligible to access the Service for both “Free to Play” and "Real Money Play” purposes.
4.6.1 Your Account is for a single user only. you must not under any circumstances register an Account on behalf of someone else.4.6.2 Nektan reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Nektan has placed this restriction on Your accounts, any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus.4.6.3 Nektan will allow You to claim welcome offers on a maximum of 3 accounts within the Nektan network of casinos in any 30 day period.
4.7 Related Parties” shall include employees of Nektan or licensees, affiliates, subsidiaries, advertising, promotion or other agencies, shareholders, members of the immediate families of each or anyone otherwise connected to a thirdparty service provider (to be determined in Nektan’s absolute discretion). Related Parties are not eligible to place a bet/wager or participate on any Casino operated by or on behalf of Nektan. Nektan will void any bet/wager that they determine has been placed by or on behalf of any of the Related Parties.4.8 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) any of Your Account details including Your username, password and/or Account number to anyone else. You must also ensure that You have taken all reasonable precautions against fraud and computer hacking including the use of up-to-date security software on Your device and changing Your password regularly. In accordance with our Responsible Gambling Policy, we advise that if Your device is used by children that any information in relation to Your Account is kept confidential and secure and You may wish to make use of parental control software. Whilst Nektan takes every precaution possible to ensure underage gaming cannot take place, the use of parental information remains the account holder's responsibility.
5.1 By opening an Account on the Website, you warrant to us that you are at least:
(a)18 years of age; or(b)of legal capacity to place a wager in the jurisdiction in which you are located,
, whichever is the greater (the “Requisite Age”).We reserve the right to void any wagers with minors and also reserve the right to request proof of age documentation from You at any time. If age verification cannot be completed within 72 hours of any such request, Your Account will be frozen until Your identity has been verified. If (whether or not we have verified Your age), You are subsequently proven to have been under the Requisite Age at the time You placed transactions with us then Your Account will be closed, all transactions placed whilst You were under the Requisite Age will be made void and all related funds deposited will be returned save in respect of any winnings which You have accrued at such time which will be forfeited. We shall not be liable to any parent, relation or legal guardian of any such minor in respect of any losses incurred by a minor.5.2. In the event that Nektan discover You are under 18 years of age or under the legal age for gambling of the country in which You are resident, Nektan will report such attempts or activities to the relevant regulatory bodies who in turn, may refer the matter to Your local prosecution authorities, parents, legal guardians or any other appropriate legal authorities
6.1 The password that You choose must be kept private and secure by You at all times. Should You forget Your Account login or password please contact Customer Support for assistance. Failure to keep Your password private and secure could lead to unauthorised activities on Your Account for which Nektan accepts no liability.6.2. Transactions made using Your Account(s), login details and password are accepted by us on the understanding that the transactions have been authorised by You. Nektan shall not be liable for any claims in the event thatYou disclose Your username and password to anyone else (whether deliberately or accidentally).6.3. If another person accesses Your Account(s) You are solely responsible for all their actions whether or not their access was authorised by You and Nektan shall not be liable for any claims in the event that You disclose Your login details and/or password to a third party either intentionally or accidentally.6.4. Should You feel that Your Account(s) security has been compromised, You are obligated to contact us immediately.6.5. Nektan reserves the right at its sole discretion to close Your Account(s) if we suspect that You have disclosed Your login and/or password to any third party.6.6 You are not permitted to (or attempt to) sell, transfer or acquire accounts to or from other persons.6.7 We reserve the right to void any or all bets/wagers placed by or for the same individual or syndicate of individuals in an attempt to unfairly affect the outcome of the bets/wagers.
7.DEPOSITS AND WITHDRAWALS
7.1. You understand that Your Account is not a bank account and cannot be used as such. Any monies deposited with us in Your account shall not bear any interest to You. Any and all funds deposited by You must be used for the sole purpose of real money gambling. We reserve the right to charge an administration fee (which we may withdraw from the balance in Your Account) in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than real money gambling on the Casino.7.2. There are minimum limits on the amounts that You can withdraw (as stated in 7.2.1) from Your account with all withdrawals subject to verification and AML (anti money laundering) regulatory requirements.7.2.1 Minimum withdrawal is £20/€20/200kr/$40, except in the case of a final withdrawal to close your account.7.2.2 Due to Card Scheme Rules and Anti Money Laundering (AML) Regulations withdrawals, where possible, will only be processed to the payment instrument which was used to deposit the funds. If this is not possible, Nektan reserves the right to request additional documentation.7.2.3 Nektan offers You email receipts for Your withdrawal requests. Should You choose to activate this option, a receipt will be sent to You via email to the email address registered on Your account on completion of each of Your withdrawals. You understand that withdrawal receipts are classed by Nektan as a service message and opting out of Promotional communications on any contact channel will not stop these messages from being sent. The email receipt service can be switched on or off from the withdrawal page on Your account.
7.3 In respect of our customers located in the United Kingdom, Nektan is licensed and regulated by the UK Gambling Commission, whose licensing conditions and codes of practice require us to explain to You what happens to funds which we hold on account for you, and the extent to which those funds are protected in the event of insolvency. All customer funds are held in bank accounts which are separate from our own accounts. Our bank has acknowledged that the funds in these designated client bank accounts remain the property of our customers, and can only be used for the specific and exclusive purpose of enabling participation in the Games offered on our Casino. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency.This arrangement conforms to the UK Gambling Commission’s requirements for the segregation of customer funds at the level: MEDIUM protection. Full details of the UK Gambling Commission’s rating system are available here
7.3.1. To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the use of these Services.
7.4. Nektan does not grant any credit for the use of its services.7.5. In order to place a wager for Real Money Play on the Casino, You will need to deposit funds using a payment method that is offered via Your account lobby. You must be the account holder of any and all payment methods registered to Your Account. Nektan does not accept business credit cards. A fee of 15% will be deducted from Boku mobile deposits. For example a deposit of £30.00 made via Boku will have a fee of £4.50 applied and Your Casino account will be credited with £25.50. Nektan will not charge any fee for deposits or withdrawals using any other payment method. Outside of this it is Your responsibility to check whether Your Bank or credit card company charge You any fees for any transactions made on the Casino.The following is a list of available payment methods by country/currency:7.6.Payment Methods
Debit and Credit cards:When depositing and withdrawing using a Debit or Credit card “Nektan” will appear on Your card statement.
(i)Deposits are processed instantly and, save in respect of Boku for which a transaction fee of 15% is applied, there are no transaction costs charged by Nektan. We always recommend that You check with Your Card Issuers, to ensure You are aware of any charges levied by them. Deposits made via MasterCard Credit or Debit cards will be subject to online verification by the 3DSecure code service. Initial deposits via Visa will be subject to online verification by the Verified By Visa service (VBV). The minimum deposit when using Boku is £15. For all other payment methods the minimum deposit is £10/€10/100kr/$20(ii)Withdrawals can take up to 3 working days to be processed by us. A further 3-5 working days should be allowed for funds to be credited back to you by your card issuer. The minimum withdrawal amount is £20/€20/200kr/$40 with the maximum daily amount being £2,000/€2,000/20,000kr/$40,000. Withdrawals can only be processed to a debit or credit card that is registered to your account and which was used to deposit the funds. Where MasterCard is used for deposit withdrawals will be either via bank transfer or to an alternative payment option.
TSI Direct PaymentWhen depositing via Visa Credit/Debit card from Norway or Canada your transaction will be processed by TSI-(Transaction services international) an Electronic money issuer with Bank Code N°16118 V. You can view TSI’s General Terms and Conditions of Use here and more information is available on their website: www.tsipayment.comWhen deposits are made with Visa Card via TSI direct payment withdrawals will be made via bank transfer.Skrill/Skrill 1-Tap: (formerly known as Money Bookers)
(i)Deposits are instantly credited to Your Nektan gaming account. The minimum deposit is £10/€10/100kr/$20. Secondary deposits made using Skrill 1-Tap are unverified by Skrill. We advise that this option is only used on a secure device.(ii)Withdrawals to your Skrill account can take up to 3 working days to be processed by us; the minimum amount permitted is £20/€20/200kr/$40, with the maximum daily amount being £2,000/€2,000/20,000kr/$40,000 per 24 hour period unless previously agreed with Nektan. For security reasons players may only withdraw funds to their Skrill account if these are directly connected to deposits made from their Skrill accounts.
For more information on setting up Your Skrill account goto https://www.skrill.com/en/ or go to our FAQ sectionNETellerNETeller: provides a fast and secure way to transfer cash online. It provides sameday payments and almost instant cash transfers. You pay no charges for Your transfers, making it fast, easy and free. Deposits are instantly credited to Your Nektan gaming account. The minimum deposit is £10/€10/100kr/$20
Step 1: Opening Your NETeller accountSimply log on to the NETeller website and complete the registration process. You will receive a 12-digit NETeller (1-Pay) Account ID and also a NETeller Secure ID. The Secure ID adds another layer of security to the deposit process.Step 2 : Registering Your detailsWhen You have Your new NETeller account details, You will then need choose a way of putting money into Your NETeller account. You can use a credit card or use the NETeller 'Instacash' system to deposit and withdraw using Your bank account directly.Step 3 : Depositing Your fundsDeposit Your money into Your NETeller account and then log on to Your Nektan casino account and follow the on-screen instructions to transfer Your funds instantly to Your casino.
Rules for NETeller deposits:
- All payments from and to Your credit card are made by NETeller therefore all such queries should initially be directed to them.
- All money deposited using a NETeller account must be paid back to the same NETeller account when withdrawing.
- All deposits must be made from a NETeller account with the same account name and details registered on Your casino account
Boku (UK players only):Boku is a quick and easy way to deposit via Your mobile device. Your deposit is charged directly to Your mobile telephone bill by using Your mobile number, just reply Y to the text message You receive and Your balance will be automatically updated. Boku deposits are accepted in increments of £5. The minimum deposit is £15, with a maximum of £30 a day. A fee of 15.00 % will be deducted from all Boku mobile deposits. In example a Boku deposit of £30.00 will have a fee of £4.50 applied and Your Casino account will be credited with £25.50. Boku is only live with 02, 3 & EE. We are not currently accepting deposits from Vodafone and Boku will not work if Virgin is Your mobile phone service provider. Withdrawals will be either via bank transfer or to an alternative payment option, You should be aware that Boku does not allow withdrawals back to Your mobile provider. We may require You to register a different payment option to allow for a withdrawal should You not want to use the bank transfer option.Paysafecard:When depositing with Paysafecard, neither a bank account nor a credit card is needed. You will need to find Your local sales outlet with this feature.A paysafecard is available in the following amounts: 10, 25, 50, 75 or 100 GBP. Pay online with Paysafecard by simply entering the 16-digit Paysafecard PIN. Deposits are instantly credited to Your Nektan gaming account. The minimum deposit is £10/€10/100 kr/10 20 NZ$/10 20 C$ and the maximum value You can deposit with any one Paysafecard PIN is £200/ €250/ 2500 kr/500 NZ$/400 C$.Withdrawals will be made via Payouts to my Paysafecard. Completing the free signup process opens Your my Paysafecard account. The email address used for Your my Paysafecard account must be the same as used for Your Casino account registration.Zimpler
- Easy and secure payments for Finland and Sweden with Zimpler
- Pay in 20 seconds or less. Just enter Your mobile phone number, choose bill or card and enjoy Zimpler payments.
- Real-time transaction confirmation
- Supported by the majority of German banks
- Secure payments
- Guaranteed payment methodSofortWith SOFORT online shopping payments for Germany have never been easier! You can use Your own online banking login details – convenient and secure. And thanks to the transaction confirmation Your order can be processed immediately. Easy - No second account (wallet) and no registration.
- Fast - Direct and binding payment: faster than advance payment via bank transfer.
- Secure - High security by means of a multi-level authentication process and one-time validity of the confirmation code.7.6.1. By depositing funds into Your account, You agree not to make any chargebacks, reversals or otherwise cancel any deposits. If we incur any chargebacks, reversals or other charges in respect of any such charge-backs, reversals or cancellations, we reserve the right to charge You for the relevant amounts incurred.7.7. As part of our responsible gaming policy, You can request a daily, weekly or monthly deposit limit on Your Account for any 24 hour period. The deposit limit may be revised at any time but any increase or decrease of the limit will be subject to a waiting period of 24 hours from time of request. You can set Your limits either by contacting customer services or from within Your gaming account. For more information, please see our Responsible Gambling Policy.7.8. You hereby declare and warrant that the money You deposit into Your Account(s) does not originate from any illegal activity or source.7.9. We, in our absolute discretion, reserve the right to refuse to accept any method of payment presented to us irrespective of whether we have previously accepted such payment method from You or would usually accept that payment method from any player. No transaction is accepted by Nektan until Nektan has confirmed to You via on-screen messages that the transaction has been accepted. If You are in doubt as to whether the transaction has been accepted successfully, You should contact Customer Support. Once confirmation of acceptance has been given by Nektan, You cannot cancel the transaction unless Nektan agrees otherwise.7.10. You may withdraw funds at any time provided that You have registered Your payment details and provided that all necessary verification checks have been completed to Nektan's satisfaction. In order for Your payment details to beregistered You need to have made an accepted deposit into Your Account. Nektan normally processes withdrawals on request. However, if Nektan's attempts to verify Your details are inconclusive, the process may take longer and further documentation may be requested from You. Nektan cannot accept liability for the processing times of Your payment provider or bank.7.11. The maximum pay-out on our games is £250,000 with the exception of anyProgressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full.7.12. In accordance with AML regulations, where possible, withdrawals must go back to the same payment method used to deposit. In addition, it is Nektan’ s policy to take the following approach:
- Where the payment method You last used to deposit allows for withdrawals to be processed directly back to that payment method; You will not be able to change Your deposit method(a) when Your account balance is higher than or equal to £5/€5/50kr/$5(b) You have a pending withdrawal on Your account.-Where the payment method You last used to deposit does not allow for withdrawals to be processed directly back to that payment method, Nektan will redirect Your withdrawals to a payment method of its choice.-Where none of Your registered deposit methods are viable for withdrawal Nektan will offer you a manually processed bank transfer. You will be informed in the withdrawal page of Your account if this is the case.
7.13.Any form of inter-account transfer is strictly prohibited.7.14.In the event that Nektan incorrectly credits Your Account with funds that do not belong to You, whether due to a technical, human or other type of error, You must notify our Customer Service team immediately. The funds will remain the property of Nektan and we shall be entitled to reverse any such credits and/or recover those sums from You if they have been withdrawn as a debt owed by You to Nektan.7.15.Nektan employees are unable to place any wagers on Your behalf.7.16.In line with section 7.6 through 7.15 Nektan is duty bound by regulatory requirements to perform various checks and points of verification, which may also require the production of Your ID and supporting documentation and incur administration delays prior to the processing of any withdrawal.Documents we will require to fully verify Your registered account details are as follow:
- Passport/National ID card or Driving Licence.
- A Bank Statement/Utility Bill, dated within the last 3 months, clearly showing the date, Your name and current address.
- In addition we require any of the following which apply to Your payment methods:
- A copy of the Front and Back of all payment cards registered on Your account. Please note that for security reasons we request that You blank out the first 12 digits from the front of Your cards and the 3 digit CSV number from the rear of Your cards.
- Proof of ownership of Your Skrill account. A screenshot of the account logged in showing Your name and the account email ID.
- Proof of ownership of Your NETeller account. A screenshot of the account logged in showing Your name and the account ID.
- Proof of ownership of the mobile phone used to deposit using Boku mobile or Zimpler billing. A copy of Your latest bill for contract phones. A copy of the receipt for Your last top-up for pay as You go phones.
- Proof of ownership of Your PayPal account. A screenshot of the account logged in showing Your name and the account email ID.
- A copy bank statement showing Your latest deposit transaction with Trustly/Giropay/Sofort
8.FRAUD, CHEATING, COLLUSION AND CRIMINAL ACTIVITIES
8.1 Nektan reserve the right to terminate your Account, withhold the balance of your Account and recover from your Account the amount of any affected pay-outs, bonuses or winnings if:
(a)you are found or suspected to be participating in any form of collusion or fraudulent practice;(b)we become aware that you have invalidly requested a charge-back or have denied any of the transactions made on your Account;(c)you become bankrupt or have equivalent proceedings occurring anywhere in the world; or(d)you have more than one account at any one time, on any individual Nektan casino or:(e)you are using our software and/or system in a manner which we deem inappropriate; or(f)you are found to be in breach of any other terms of these Terms and Conditions.
8.2 If we become aware or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we reserve the right to retain the amount of that transaction and any other transaction made by you. In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. We shall be under no obligation to provide you with any reasons for these actions. If the activity and transactions are cleared of any suspicions all retained funds will be made available to you.8.3 Where we suspect that you are participating in any form of collusion, fraudulent practice or money laundering activities, we reserve the right to report such activity or suspicions to the regulators, the police, relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.
9.CLOSING YOUR ACCOUNT
9.1 You can close your Account at any time you by contacting Customer Support. Once the closure has been executed, you will be sent a confirmation email and you will be entitled to the return of any balance remaining in your Account subject to standard withdrawal processes and verification checks.
9.2 Except where you have self-excluded, you will be able to re-open your Account at any time by contacting Customer Support. You should allow for up to 72 hours for these requests to be processed.
10.INACTIVE AND DORMANT ACCOUNTS
10.1 If you have not accessed or used your Account for a continuous period of twelve (12) months, your Account shall be deemed to be inactive ("Inactive Account"). Nektan will use its endeavours to notify you before your Account becomes inactive, via the email address with which you registered your Account.
(a)Two weeks (fourteen days) prior to the start of the inactive period, You will be emailed via service messaging.(b)One week (seven days) prior the start of the inactive period, You will be emailed a final reminder via service messaging.(c) On the day of inactivation your account balance will be set to zero, a balance return can be requested at any time subject to costs in clause(s) (10.2 & 10.3)
10.2 Nektan will charge an administration fee of £2.50 per month (or, should the account balance be less than £2.50, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account.10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account.
11.SERVICE, SOFTWARE AND CONNECTION FAULTS
11.1 You agree that use of the Service is at Your sole discretion and risk. Any wager placed by You is done solely on the exercise of Your own judgment and discretion. You acknowledge that You have not relied on any statement, representation or advice from us (including any of our employees) in deciding to place a wager. You also acknowledge that by playing the Games you may lose money and you accept full responsibility for any such losses.11.2 Due to the inherent nature of the internet, third party disconnections may occur during game play. Nektan will not be held responsible for any financial loss caused by a loss of connection to Nektan servers or lag in your internet or network connection whilst accessing the Service or playing the Games. In the event that a single player Game is disconnected where there are still active wagers of real currency ‘in play’, the game state will be stored and may be resumed at a later date for a period of thirty (30) days. Funds attached to Games which remain incomplete after thirty (30) days shall be forfeited. Incomplete games need to be completed before you may participate in a new game.11.3 If a gambling transaction is interrupted due to a failure in Nektan's equipment in such a manner as to prevent you from continuing with the gambling transaction, the bets will be voided and Nektan will refund any amount staked by you in respect of the gambling transaction in question or, if possible, ensure that the gambling transaction is resumed and this will be your sole remedy in respect of any such disconnection caused by Nektan. This does not apply to third party disconnections such as network operators or internet service providers.11.4 Nektan will not make any changes to the rules, pay-outs or outcome probabilities to its games in a live environment or without informing its players prior to further game play after any such change.11.5 Nektan shall not be held responsible for any viruses, bugs, errors or defects in any of the Games on the Service, any content on the Service, systems, software or services which affects your enjoyment of the service or causes any damage or loss to your system or other personal property as a result of your use of the Service, the games and services available on the Service. Should this occur, you must report this immediately to Customer Support . Should it be found that you have knowingly profited from a fault in the system or in a game, Nektan reserve the right to void all winnings.
12.CUSTOMER DISPUTES AND COMPLAINTS
12.1 Nektan aims to provide all customers with excellent customer service and will endeavour to respond to all queries fairly and efficiently. On occasions, your query may require further in-depth investigation involving other departments or suppliers. In these circumstances Nektan will attempt to resolve your query as soon as possible.12.2 On occasions Nektan understands that you may not be fully satisfied with the service you have received or the outcome of Nektan’s investigation. On these occasions you should email your complaint in full to the Customer Support Manager, which will invoke Nektan’s internal disputes procedure.12.3 If you are still not satisfied that your complaint has been satisfactorily resolved, you can escalate the matter further as follows:
(a)For customers located in Great Britain, you can escalate the matter externally by contacting IBAS (The Independent Betting Adjudication Service). IBAS is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. You may submit an IBAS adjudication or contact IBAS by telephone number on 0207 347 5883.You may also use the Online Dispute Resolution (ODR) platform. Please note that, if you choose to use the ODR platform, you would not be referring your dispute directly to IBAS and this may then prolong the process of resolving your dispute.
(b)For customers located outside Great Britain, you may choose for the matter to be referred to the Gibraltar Gambling Commissioner. For further information on how to contact the Gambling Commissioner, please refer to the gambling section of the Government of Gibraltar website
13.RESPONSIBLE GAMBLING AND SELF-EXCLUSION
13.1 Nektan is committed to Responsible Gambling and offers a variety of facilities to help you control your gambling activity such as Reality Checks, Deposit Limits, Time Outs, Self-Exclusion and Transaction History. For full information about responsible gambling, please see Nektan's Responsible Gambling Policy by clicking here .13.2 Reality Check is an additional feature introduced to assist you in managing your gameplay and is available in the “Your Account” section of the lobby. The reality check will allow you to set an alert on the amount of time you prefer to play per session. When enabling the Reality Check feature, you acknowledge that Nektan is not required to close or self-exclude your account or prevent you from using our services as a result of you using the feature.13.3 Deposit Limits. The deposit limit facility allows you to limit the amount of money that you are able to deposit into your Account either daily, weekly or monthly.13.4 Time Outs. A time out period is a minimum of twenty-four (24) hours and a maximum of six (6) weeks (or six (6) months for persons located outside Great Britain) and is set by you.13.5 Self-Exclusion. We provide a self-exclusion facility to help you if you feel you have developed a gambling problem. If you choose to do this, it will be a minimum of six (6) months before you may apply to be reinstated. you have the choice to select a self-exclusion period of either six (6) months, one (1) year, two (2) years, three (3) years, four (4) years or five (5) years. Full details on how to Self-Exclude your account can be found in our Responsible Gambling Policy by clicking here. In the event that you decide to self-exclude, you will be excluded from all of your Accounts which are operated by Nektan.13.6 If you would like to re-activate your account after the selected self-exclusion period has expired, you can only do so by calling our Customer Support team (emails are not accepted); following which there will be a 24-hour reflection period before you will be able to access your Account.13.7 We will use all reasonable endeavours to ensure compliance with our selfexclusion programme. However, you accept that Nektan has no responsibility or liability whatsoever if you continue gambling and/or seek to use the Service during your time-out or self-exclusion period. In the event that you take steps to circumvent your time-out or self-exclusion period, Nektan will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by Nektan upon detection. For example, including but not limited to, you opening a new Account using a different name, email, mobile phone number or address.13.8 We are registered with Gamstop, which is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain, further information can be found in our social responsibility policy13.8.1 Nektan will not be held liable for deposits made in to accounts that have been opened with different details to those registered in Gamstop.13.8.2 The responsibility is with the player to update Gamstop with any new details or changes to existing ones registered in Gamstop.13.8.3 We use the Gamstop function in line with Our Own Exclusion systems, as such where an investigation is required we will request all details that you register with Gamstop, including date and time of registration, DOB, Postcode, Name, Address and Email Address, this information will be matched with that supplied by Gamstop and measured against verified information that You registered with Nektan
14.BONUSES AND PROMOTIONS
14.1 From time to time, we may offer you Bonus amounts, Spins or Cash awards which will be credited into your Account once the applicable qualifying criteria and any special terms and conditions have been met. Bonuses may be categorised as follows:
(i)Free Spins – These spins do not require cash deposits but will convert winnings to bonus funds, which are subject to the terms of the individual game and bonus terms.(ii)Bonus Spins – These spins are awarded subject to a declared deposit amount, winnings from these spins will convert to bonus funds and are subject to the terms of the individual game and bonus terms.(iii)Bonus Match – these bonuses may be awarded because of you making a real-money deposit;(iv)Bonus Drops – Typically no deposit required, subject to the terms of the individual game and specific bonus terms.(v)Login Bonus – Typically no deposit required and triggered on login, subject to the terms of the individual game and specific bonus terms.(vi)Cash Back – Based on results from cash game play and profit & losses(vii)Bonus Boost – Deposit based addition bonus funds based on cash game play profit & Loss(vii) Leader board Bonus – Bonus funds awarded subject to cash game play, and leader board position. subject to the terms of the individual game(s) and specific bonus terms.
The above categories of bonuses and any other bonuses awarded on the Website shall be jointly referred to in these Terms and Conditions as “Bonuses”. 14.2 Every promotional offers will be subject to its own specific terms and conditions (“Promotional Terms”). These will be made available separately and may vary depending on the casino of your choice and the type of bonus or promotion. The terms and conditions currently in force for each of the active bonuses and promotions can be found in the lobby of the relevant casino. In the event of a conflict between Terms and Conditions and the relevant Promotional Terms, the Promotional Terms will always take precedence, followed by these Terms and Conditions.14.3 Subject to the terms of the relevant promotional offer, Bonuses will carry a wagering requirement specific to the applicable Promotional Terms.14.4 The ability to convert bonus funds to cash will be subject to a specific multiple of the bonus and will be converted automatically once the applicable wagering requirement has been met.14.5 You should always ensure you are fully aware of the relevant Promotional Terms before participating in any promotional offer. For example, wagers on Jackpot Games and certain slot games do not contribute towards the wagering requirement of bonus balances and will not contribute towards you meeting the relevant wagering requirement. Other available bonuses may only be wagered on specific slot games. Please check the relevant Promotional Terms for details of the games that will contribute towards the wagering requirement and the relevant weighting.14.6 Subject to the terms of the relevant Promotional Offer, some games will have lower weighting than others for the purposes of meeting the applicable wagering requirement. Unless specified in the promotional terms, the percentage contribution for wagering on different game categories is as follows:
|Game Category|| Stake % Contribution|
|Table Games (Roulette/ Blackjack)**||10%|
** The following slots games fall under our Premium Slot category:King of Slot, Reel Rush™, When Pigs Fly!™, Dazzle Me, Neon Staxx,, Warlords: Crystals of Power, Victorious™, Spiñata Grande™, Dead or Alive™, Football: Champions Cup™, South Park Reel Chaos, Butterfly Staxx, Joker Pro™, Copy Cats™, Wild Wild West: The Great Train Heist™, Secret of the Stones, SECRETS OF CHRISTMAS™, Fairytale Legends: Hansel and Gretel™, Fruit Shop ChristmasEdition, Fruit Shop™, Glow, Drive: Multiplier Mayhem, South Park, Stickers™, Magic Portals, Divine Fortune™, Dracula, Fisticuffs, Mythic Maiden™, NRVNA: The Nxt Xperience, Fantasini: Master of Mystery™, Twin Spin™, Battleship, Champion Raceway, Robin Hood Prince of Tweets, Golden Mane, Glorious Empire, Queen of Riches, Gorilla Go Wild, Avalon, Bar Bar Black Sheep, Jungle Jim - El Dorado, Lucky Leprechaun, Mermaids Millions, Wild Rabbit, Ariana, Aloha, White Rabbit. ** Table games only include Blackjack and Roulette and may only be applicable on specific promotions.
14.7 If any term of any promotional offer is breached or there is any evidence of a series of wagers placed by a customer or group of customers (for example, demonstrably similar patterns of play or common locations of players), we reserve the right to reclaim the bonus element of such offers and in our absolute discretion void the wagers funded by the deposit and the bonus.14.8 Nektan reserves the right to investigate any irregular or suspicious playing patterns to ensure fair play and the correct use of Bonuses. For example, Nektan considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when used to exploit Bonuses. Further examples of irregular playing patterns also include, but are not limited to:
(i)Placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns such as bet size, game types and bet structures etc. in order to meet the wagering requirement.(ii)Placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the bonus release requirements have been met.(iii)Reserving your cash funds in any incomplete game round in order to use bonus funds before cash gameplay is completed.(iv)Utilising bonus offers as part of a group of customers or syndicate.(v)Moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the wagering requirements.In the event that Nektan deems that an irregular playing pattern has taken place, we reserve the right to prevent you from withdrawing Account funds and/or withhold any of your winnings derived from your use of any Bonus.
14.8 All bonus offers must be completed within 28 days (unless otherwise specified in the applicable Promotional Terms) of being awarded (stacked bonuses included). After this time, bonus offers, unused bonus funds and linked winnings will be forfeited.14.9 Wagering real-money funds will not contribute towards the bonus wagering requirements. where a player has both a real money and bonus balance then the real money balance is used for cash game play14.10 When a bonus is activated and followed by subsequent real money deposits, contribution to the Bonus will be suspended and resume only once the real money balance is at zero.4.11 Withdrawal of funds before the wagering requirement has been met will void ALL bonuses and any winnings associated to these bonuses held on your account. Only the sum of the original cash deposit or remaining balance of the original deposit may be withdrawn.14.12 Nektan reserves the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account. We retain the right to suspend this and any associated account(s) for the duration of any resulting investigation and permanently close all accounts should our investigation identify a confirmed breach of these Terms and Conditions and/or the relevant Promotional Terms.
14.13 All promotional offers are intended for recreational play and Nektan may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.14.14 All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit.14.14.1 Bonuses which form part of our Welcome offers are limited to three accounts per individual within the Nektan network of casinos in any 30 day period.14.15 The maximum stake allowed per spin for play with free bonus funds is £1 or, in the case of bonuses linked to deposits, £5 (the “Maximum Stake”). Unless explicitly agreed with Management. Nektan reserves the right to void any winnings from accounts that have made bets with free bonus funds which exceed the applicable Maximum Stake. Players converting free bonuses by placing wagers higher than the applicable Maximum Stake will have their winnings voided.14.16 Players depositing or withdrawing using e-Wallets (e.g. Neteller, Skrill and Paypal) or via prepaid vouchers (e.g. Paysafe) cannot stake more than £/€/ 0.5 (or 50 SEK) in any single bet while completing wagering requirements of any bonus. Players staking more than this limit in any single bet to meet the wagering requirements may have bonus and any associated winnings voided.14.17 The maximum withdrawal amount resulting from any Free Bonus will be capped at £35 (even if the amount of winnings accrued by you utilising this Free Bonus exceeds this amount) and any excess amounts will be deemed null and void. Withdrawal requests linked to a Free Bonus will be subject to a thorough investigation and any attempt to withdraw winnings over £35 will be voided.14.18 Nektan reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.14.19 Nektan may from time to time request the use of your first name, initial of last name, nicknames and/or country or town of residence for use in any promotional announcements.14.20 You may opt-out of receiving promotions and associated promotional communications within your account profile. Should you choose to opt out of receiving Bonuses, any active and pending Bonuses on your Account will be voided with immediate effect. In selecting the “opt-out” feature on your Account you accept that Nektan takes no responsibility for the settings you have actioned.14.21 Employees, officers and directors of Nektan, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies (and any direct family members of those individuals) shall not be eligible for any Bonuses.14.22 It is Your responsibility to ensure that, bonuses and promotional offers are managed correctly where several Nektan network accounts are registered. Nektan takes no responsibility for incorrect depositing for the purpose of funding bonuses.14.23 Nektan uses a bonus staking system, this means only one bonus will be active at any time. Pending bonuses will not become active until Your current bonus is either completed or cancelled. In either case pending bonuses will not be activated until the current bonus balance becomes £0.00. Nektan provides games with various stakes to ensure smaller bonus balances can be completed, however players can cancel the active bonus at any stage or balance to assist the activation of the next bonus. Should You wish to play through small values of bonus funds; the number of lines and minimum bets on the following games can be changed to low values: Best of British, Shamrock and Roll, Trolls Tale and Candy Swap.14.24 You may be offered a choice of promotional bonus or Free Spins from which you must select one. When such a choice is offered only one option can be selected. your choice of promotional offer is final and cannot be amended once you proceed. Should you wish to opt out of the individual offer simply select “No Bonus”. To opt out of all bonuses and promotions you must do so by following the steps in Section 14.20 of these Terms and Conditions.14.25 Please note, opting in to receiving marketing and promotions via SMS may incur charges from your mobile operator.14.26 Complimentary Free Spins may be awarded to you either by way of a promotion or as a manual credit. Any winnings derived from promotional Free Spins gameplay will be in Bonus and carry a wagering requirement of 30x unless otherwise stated in the specific terms for the promotion. Any cash won from these Bonus funds will be capped at 4x the amount won.14.27 Nektan reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Nektan has placed this restriction on Your accounts, Nektan will endeavour to inform you either via onsite or service messaging, however any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus.14.28 Nektan will allow You to claim welcome offers on a maximum of 3 accounts within the Nektan network of casinos in any 30-day period.14.29 Nektan operates a 30% Bonus Rule per casino brand: If you have received more than 30% of your total deposits in bonuses (excluding your Welcome Offers) you will NOT be eligible for further bonuses until your deposit to bonus ratio falls under the 30% level, e.g. If you have deposited a total of £50 in your account and have received £20 in bonus funds, then you will not be able to redeem any further bonus until your deposit to bonus percentage falls beneath the 30% ratio.14.30 Because Nektan offer stacked bonuses, we will in some cases cancellation of these to assist in the management of dormant or out of date promotions. We will ensure that in these cases onsite messaging is delivered to you, typically on acceptance of this your next live promotion becomes available.
15.1 Access to or use of this Service or any of the products offered via the Service may not be legal for some or all residents of or persons located in certain jurisdictions. Nektan does not make the Service available for use for persons in jurisdictions in which such activities are illegal, including but not restricted to the United States of America.15.2 Nektan makes no representation or warranty with respect to the legality or otherwise of the access to and use of the Service, and the making of deposits or receipt of any winning from your Account, regardless of whether the Service is accessible in any such restricted jurisdiction, or appears in the official language of any such jurisdiction. The Service does not constitute an offer, solicitation or invitation by Nektan for the use of or subscription to gambling or other services in any jurisdiction in which such activities are prohibited by law.15.3 It is Your responsibility to ensure that the laws of the jurisdiction in which You are resident, entitle You to use the Service. If it becomes apparent to Nektan that you are located in a jurisdiction in which the use of the Service is not legal, Nektan shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to you as soon as it is practicable for Nektan to do so. Participation in a game is void wherever prohibited by law.
16.1 Nektan complies with the Proceeds of Crime Act 2002(POCA) in the UK and the Proceeds of Crime Act 2017 (POCA) in Gibraltar, the 4th EU Anti-Money Laundering Directive and any other statutes or regulations making provisions relating to money laundering which are applicable to Nektan and the provision of this Website.16.2 Under the operating code detailed in both the UK and Gibraltar POCA and the 4th EU Anti-Money Laundering Directive, you may be requested by Nektan to provide documents to support your registered details and/or provide proof of the origin of the funds used to credit your Account. your Account may be restricted, blocked or closed if you do not provide requested information or documents or if such information or documents fails our anti-money laundering checks.
17.INTELLECTUAL PROPERTY RIGHTS
17.1 All intellectual property rights in our websites and mobile applications and all material and/or content made available on the Service (including but not limited to design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material) shall remain at all times our property and the property of our third-party licensors.17.2 Under no circumstances shall the use of the Service grant to any user any interest in any intellectual property rights owned by us or by any third-party licensors whatsoever.17.3 Any rights not expressly granted in these Terms and Conditions are reserved. The Games and their material and content are made available for your personal non-commercial use. Any other use of such items or rights without our prior written consent is not permitted.
18.BREACH OF THE TERMS AND CONDITIONS
18.1 We reserve the right (in our sole discretion) to refuse to register you and/or to suspend and/or terminate your Account at any time and/or to refuse to accept any wager or transaction in respect of or in connection with your use of the Website and/or the Games. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action.18.2 We reserve the right to withhold winnings and void wagers if there is any malfunction of the Website or if there is any manipulation of the Games or our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these Terms and Conditions, in each case without providing any reason.18.3 Use of any account otherwise than in accordance with these Terms and Conditions or any other abuse of any account is strictly prohibited.18.4 We reserve the right to withdraw your use of any of the Website and/or the Games at any time, subject to fulfilment of any outstanding commitments under these Terms and Conditions.18.5 Our decision on all matters will be final and binding and no further correspondence will be entered into.
19.LIMITATION OF LIABILITY
19.1 You access the Service and participate in the games at your own risk. Nektan shall not be liable for any attempts by you to use the Service by methods, means or ways not intended by Nektan. The Service and the Games are provided with all due reasonable skill and care and substantially as described in these Terms and Conditions. Nektan does not make any other promises or warranties regarding the Service or the products offered via the Service, which are provided without any warranties whatsoever, whether express or implied.
19.2 NEKTAN AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE FOR KIND OF LOSS OR DAMAGE THAT YOU OR A THIRD PARTY MAY INCUR INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING:
(A)ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL LOSS OF DAMAGES WHETHER EXEMPLARY OR PUNITIVE;(B)ANY LOSS OF INCOME;(C)ANY LOSS OF PROFITS;(D)ANY LOSS OF GOODWILL;(E)ANY LOSS OF DATA;(F)ANY LOSS OF CONTRACTS;(G)ANY LOSS OF USE OF MONEY;(H)ANY LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION; AND, IN CONNECTION WITH THE WEBSITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THE WEBSITE, ANY WEBSITES LINKED TO THE WEBSITE OR THE MATERIAL ON SUCH WEBSITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE WEBSITE OR THE DOWNLOADING OF ANY MATERIAL BY YOU FROM THE WEBSITE OR ANY WEBSITES LINKED TO THE WEBSITE.
20.EVENTS OUTSIDE NEKTAN'S CONTROL
Whilst we endeavour to ensure that the information on the Website is correct and that the software is in good working order, we shall not be liable for any loss or liability resulting from, but not limited to: (1) access delays or access interruptions; (2) any system or communication errors relating to the generation of random numbers, wager settlement or other elements of the Gaming Services; (3) data non-delivery or data mis-delivery; (4) acts of God or any other circumstances beyond our control; (5) the unauthorised use of your security access details; (6) damage to goodwill or reputation; and (7) errors, omissions, or misstatements in any and all information provided under these Terms and Conditions or otherwise and we reserve the right to void all wagers on the Games in question arising from such circumstances.
Nektan reserves the right to assign or otherwise lawfully transfer the agreement with you in whole or in part to any person without your consent. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms and Conditions.
If these Terms and Conditions are translated into another language, the English language version will prevail in the event of any conflict between the translation and the English language version.
If any of the Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Nektan's original intent.
24.THIRD PARTY RIGHTS
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
These Terms and Conditions and the agreement between you and Nektan shall be governed and interpreted in all respects in accordance with the laws of Gibraltar. The courts of Gibraltar shall have exclusive jurisdiction to resolve any dispute or claim relating to these Terms and Conditions and the agreement between you and Nektan.
26.GAME SUPPLIER ADDITIONAL TERMS
26.1 For IGT MegaJackpot Games (MegaJackpots Cleopatra, MegaJackpots Siberian Storm and MegaJackpots Isle O'Plenty), please refer to these additional Terms and Conditions26.2 For Blueprint Jackpot Games (including Jackpot King and all other progressive jackpot games), please refer to the relevant Terms and Conditions of each jackpot below:
-Top Cat -
Other Progressives (Blueprint)
These terms are active as of 20th September 2018